We partner with a dedicated network of wholesale and technical experts to deliver our equipment. While we sometimes bid farewell to our products without knowing their final destination, we deeply value understanding the journey our equipment takes to the end-user be it through coffee roasters, engineers or specialist equipment suppliers and we make sure we are there to back up their support to the final customer.
At our core, we believe that quality equipment endures, our grinders are built to last, however we recognise that things do happen and downtime is detrimental to any hospitality business.
So its about how quickly you can get back up and running. Our commitment to unrivalled after-sales service is demonstrated through our comprehensive inventory of spare parts, with most available for next-day delivery. We prioritize a ‘first-time-fix’ approach, ensuring our technicians arrive on-site with the correct knowledge and tools if a solution can’t be found remotely.
This dedication to exceptional service and readily available components is the cornerstone of our business, empowering our partners to focus on what they do best: crafting an outstanding coffee experience.
